Our services focus on leveraging our expertise to allow our clients to experience the ultimate in SharePoint administration, support and maintenance. We offer on-site full-time service at off-site part-time pricing, and we have a subscription level to suit every client.
Subscription Services
Bronze Plan
- Initial Health Check Included ($2,500 value)
- SLA: Tickets claimed within 12 hours and resolved or estimated within 36 hours*
- Recommended for clients needing 0-8 hours of weekly support
- Price: $299/month retainer plus $50/hour (50% discount)
Silver Plan
- Initial Health Check Included ($2,500 value)
- Yearly SharePoint User Survey Included ($2,000 value)
- SLA: Tickets claimed within 8 hours and resolved or estimated within 24 hours*
- Recommended for clients needing 8-12 hours of weekly support
- Price: $499/month retainer plus $50/hour (50% discount)
Gold Plan
- Initial Health Check Included ($2,500 value)
- Quarterly SharePoint Oil Changes Included ($10,000 value per year)
- Yearly SharePoint User Survey Included ($2,000 value)
- SLA: Tickets claimed within 4 hours and resolved or estimated within 12 hours*
- Recommended for clients needing > 12 hours of weekly support
- Price: $999/month retainer plus $50/hour (50% discount)
Platinum Plan
- This plan is reserved for our extremly large clients
- Due to the complex nature of the requirements for our clients of this size, all Platinum Plans will contain custom SLAs and pricing.
NOTE: Prices do not include travel expenses.
* TICKET RESOLUTION: The resolution times in the SLA refer to Help Desk tickets (Standard Maintenance/Support Tasks, Creation/Configuration of SharePoint artifacts, etc.) only. For Work Orders (any ticket that requires business analysis, design and/or coding), the ticket will be claimed and estimated accoding to the SLA, based on the information available at that time. Work Orders estimated at over 50 hours will require a separate Statement of Work with our consulting branch.
Privacy Policy Effective
August 1, 2009Our Commitment to PrivacyYour privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it avaialble on every page of our site.
The Information We CollectThis notice applies to all information collected or submitted on the Premenit website. On some pages, you may be able to order products/services, make requests, register to receive materials / additional information, or submit your own contact information. The types of information collected may include:
- Name
- Mailing Address
- E-mail Address
- Phone Number(s)
- Method of Payment Information (Credit/Debit Card, etc.)
The Way We Use InformationWe use the information you provide about yourself for the express purpose stated on the page where you provided the information. We do not share this information with outside parties except to the extent necessary to complete your directives.
We use your contact information to correspond with you regarding any services you have requested on our website, over the phone or in person.
Finally, we never use or share your personally identifiable information provided to use online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwisse prohibit such enrelated uses.
Our Commitment to Data SecurityTo prevent unautorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure all information that we collect online.
How You Can Access or Correct Your InformationYou may gain access to or change your personally identifiable information that we collect online and maintain by making a request in writing or via e-mail. We use this procedure to better safeguard your information.
How to Contact UsShould you have any other questions or concerns about these privacy policies, please call us at 317.250.0260 or send us an e-mail at info@sharepointsupport.com.
